Shipping and returns


Packages are generally dispatched within 2 days after receipt of payment, and are shipped via Correos with tracking  number follower.

Up to €49From €49 to €59From €59 to €69From €69
España peninsular€6FreeFreeFree
Baleares, Ceuta, Melilla€7.50€7.50€6Free
European Union€12€12€12€12
Europe (No EU)€16€16€16€16

If you wish to make an international shipment, please contact us at

The delivery times for our products for the Peninsula are from 5 to 7 working days from the completion and payment of the order. For shipments to Europe are 10 to 15 working days (these terms allow us to keep our shipping rates cheaper). If the order is returned due to the non-possibility of delivery, the shipping and return costs will be charged. If the order is returned due to the non-possibility of delivery, the shipping and return costs will be charged.

The delivery times indicated are indicative. In the event that there is any breakage of stock or punctual unavailability of an item, we will contact you to inform you of the new delivery deadline or, if it is not possible to serve said product, proceed with its cancellation.

Paymnet methods

Through credit card, PayPal and bank transfer.

Secure payment with SSL.


If the customer is not satisfied with the product, the deadline to request a refund is 10 days from receipt of order. In this case the shipping and collection costs will be paid by the customer.

Before making such refund the customer must contact our sales department within the period indicated via e-mail  to or phone (+34) 616676169, where we will indicate how to proceed with the return. Any returns that have not been previously reported will not be performed.

To support the return of the product, the packaging must be in perfect condition and keep all accessories and documentation of origin. The items to be returned must be properly packaged for return. will not return the amount or perform any forwarding of goods, until it has verified the receipt and status of the product, packaging and accessories item being return or exchange.

The refund of the amount will be according to the method of payment by the customer. 


Once receives the defective product, Masdemascotas will send another. In this case the change will always be for the same item or reference. Only you will be billed for the first shipment, taking over the postage for the return and redelivery. If you wish to make an exchange for another item, the cost of return and new shipment will not be borne by