Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment, and are shipped via Correos de España with tracking  number follower.  The cost is 4.5 € for deliveries inside Spain, and varies for international countries. Our delivery times varies from 7-10 days in Spain and 10 to 15 days outside Spain.  This a bit long delivery periods, permit us to offer you low delivery costs. 


If the customer is not satisfied with the product, the deadline to request a refund is 10 days from receipt of order. In this case the shipping and collection costs will be paid by the customer.

Before making such refund the customer must contact our sales department within the period indicated via e-mail  to, or phone 696937326, where we will indicate how to proceed with the return. Any returns that have not been previously reported will not be performed.

To support the return of the product, the packaging must be in perfect condition and keep all accessories and documentation of origin. The items to be returned must be properly packaged for return. will not return the amount or perform any forwarding of goods, until it has verified the receipt and status of the product, packaging and accessories item being return or exchange.

The refund of the amount will be according to the method of payment by the customer. 


Once receives the defective product, Masdemascotas will send another. In this case the change will always be for the same item or reference. Only you will be billed for the first shipment, taking over the postage for the return and redelivery. If you wish to make an exchange for another item, the cost of return and new shipment will not be borne by